The Beauty Help Center
I want to come with a friend — does Xoxo Avenue offer package deals?
Absolutely! Please send an email or DM on social media and we can figure something out! If not, keep checking for special promotions.
How is Xoxo Avenue different from other makeup artists?
With beauty experience from retail to a formal education, Xoxo Avenue brings the best of both worlds! Keeping up to date with the latest and coolest, and applying it with professional knowledge.
Which payment methods does Xoxo Avenue accept?
It depends on the situation. For weddings, an upfront non refundable deposit fee is required.
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For most appointments, the fees may be paid prior or during the booking. I accept paypal, cash, and EMT (etransfer).
How are you maintaining a clean and safe workspace?
Cleanliness and safety are an essential part to being a make-up artist! Using skin-safe, and virus tested (even among the Corona Virus strain 229E), sanitization equipment is key to keeping clients safe, healthy, and feeling gorgeous. I ensure that all my brushes and make-up is sanitized with BeautysoClean. You can read more about the efficacy of their products here.
Bridal - Frequently Asked Questions
How do I book a make-over for my wedding? How do bookings work?
Please send me an email as xoxo.avenue24@gmail.com. I will email you a copy of the Bridal Contract, which entails the services I offer, when payments are due, and how pricing works. Your appointment date(s) and service(s) will be secured when the signed contract and non-refundable deposit is received. Deposit amount is determined by the artist and is based on the total quote or package price. Availability changes instantaneously, early booking is highly recommended. No dates will be guaranteed without a signed contract and deposit. If you hand in your deposit before your contract or vice versa; your date will be held for one week. Should you not hand in both requirements within a week, your date will be lost, deposit will not be refunded, and your contract will become void; if your date is still available you may rebook
Do I need to book a makeup trial?
A makeup trial is a great way to ensure that I can recreate your vision without any problems on your actual wedding day. There are discounted bundles to save extra money if you wish to do a trial and a wedding day make over.
Are deposit fees refundable? Can I cancel my appointment?
All deposit monies paid by client will be refunded if contract is cancelled within three (3) days of contract signing and date. After the three-day grace period, if client should cancel the booked event, the deposit will not be refunded or transferred. If artist cancels at any time or unable to perform her duties for any reason, 100% of the deposit paid, will be refunded within two weeks and efforts will be made to assist you in making other arrangements. Client agrees that the refund of 100% of the deposit is the only liability to artist(s) of Mary Poirier of Xoxo Avenue. *All Cancelations or additional services must be submitted in written form (email or letter by mail)
How do payments work?
A deposit amount is determined by the artist and is based on the total quote or package price. It is due within a week of signing your bridal contract.
The final balance is due on the day of the event as one payment before services are performed – no exceptions. If bridal party is paying for their own individual services, please arrange to collect everyone’s payment before hand and have it ready as one payment. If bride finds it more convenient to pay the remaining balance in full a couple days or weeks before wedding date, that may be arranged. The person(s) responsible for the entire balance of payment is the person(s) who has signed the booking contract. Acceptable forms of payment are: Cash, Credit, cheque payable to Mary Poirier two weeks in advance to be cleared, Paypal, or EMT (email money transfer); which must be sent and accepted before services begin. A 10% Gratuity is welcomed and much appreciated.
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How can I prepare my skin for the wedding?
It is reccomended that you:
- Wear SPF daily and reapply every two hours when in sun exposure. This will prevent Sun damage to your skin.
- Tweeze and wax eyebrows a minimum of 3 days before your wedding to avoid clogged pores and infection
- Alert your makeup artist if you're planning on using a Spray tan post makeup trial
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